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Building Rapport to improve communication and build excellent relationships

Handshake. Photo: Neil Gould.

Research has shown that people tend to be more receptive towards and more influenced by people they perceive to be like themselves. A person doesn't have to like you to be in rapport with you, but rapport is an essential element to successful communication.

Creating and maintaining rapport with a client or customer will ensure you achieve the outcome you want from your meeting. Be it Promoting a new business idea, getting buy in for a project, closing a deal or even growing your customer base, being in rapport will get you there quicker and more effectively.

NLP can take you through the easy to learn techniques of pacing and leading to assess whether you are in rapport with a client and basic mirror and matching techniques to build and maintain that rapport throughout your meeting.